Terms Conditions - Baby2Mom 4D

Privacy PolicyBaby2Mom 4D


Terms & Conditions

At Baby2Mom 4D we are committed to providing safe, enjoyable, and memorable scans. We take pride in the level of service we give in every consultation. 

Our scans do not replace your diagnostic scan with the NHS

Terms and Conditions

We provide various scans for pregnant women and pelvic scans for women’s health. All of our scans are performed by trained and registered medical professionals specialising in Obstetric & Gynae ultrasound. The primary purpose of the scan is to check the health and well-being of baby and the expectant mother. Your scan will involve checking the heartbeat, checking baby’s growth, check for multiple pregnancies, show the position of the fetus and the placenta. If the sonographer has any concern regarding your baby’s health, they will discuss their findings with you. In these cases, they would advise you regarding the referral pathway. With your permission, we will send a copy of the Report to your NHS care provider. It is your responsibility to ensure that you then consult with your NHS care provider.

For women’s Health scans, the primary aim is to check the health of your womb, ovaries and area around it or a fertility problem. Both Transabdominal and transvaginal scans will be performed with your consent. If your result is “Medical Follow-Up Recommended”, your scan includes sending a copy of the report, with your permission, to your usual healthcare professional at no extra charge.


Bookings can be placed online or over the telephone and will be confirmed via email. It is your responsibility to check the date and time of your scan and to notify a member of the Baby2Mom 4D team should these be incorrect.


You can can pay the full amount or deposit using cash, online payment using credit/debit card or using PayPal. You are required to pay a £10 deposit prior to your scan with us. This is to confirm your booking and reserve your space with the sonographer. If the deposit has not been received 1 day prior to the scan, Baby2Mom 4D reserve the right to cancel this appointment. If your appointment has been made with less than 7 days’ notice, e.g. you book an appointment to take place in the next few days, we expect your deposit to be paid within 24 hours of making your booking. If your deposit is not received within this period we reserve the right to cancel the appointment. The remaining balance for your scan can be paid when you attend, prior to your appointment. 


You must be 18 years old or over to access services. 

Rescheduling appointment:

Appointment times/dates can be changed for free up to 7 working days before your original appointment.

Changing appointments will be subject to availability on the new date requested.

All changes made to scans with less than 3 working days’ notice will be subject to a £10 cancellation fee. A new deposit will be processed to secure your new appointment.

Any changes made to scans on the day of scan will be subject to a £10 fee. A new deposit will be processed to secure your new appointment.

If you have booked an appointment on a day offering a promotional discount and then reschedule to another day, your scan will become subject to full price.  

Changing appointment to a different package -on the original date and time booked:

If you decide you would like to change the package you have booked:

  1. If you are changing your original appointment for a longer package, providing we have space on our schedule we can alter the booking free of charge.
  2. If you would like to change your original appointment for a different one which is the same length of time, this can be processed free of charge.
  3. If you would like to change your original appointment for a shorter package, this can be processed free of charge as long as it is at more than 3 working days’ notice. If it is under 3 working days’ notice, we are unable to change the booking. If you then wish to cancel please refer to the cancelation section.


For bookings cancelled with more than 10 working days’ notice, client’s deposit will be refunded in full. The £10 deposit will be retained as an administration fee if cancelled with less than 10 working days.

Cancellations must be made via email or over the phone with a member of the team. Customers who fail to appear for their appointment will lose any monies/deposits paid.

Very rarely due to unforeseen circumstances, Baby2Mom 4D may have to cancel some appointments but we will always endeavor to give as much notice as possible and to offer alternative appointments if available or refund all monies paid. 

Late arrival at the clinic:

Please aim to arrive 10 minutes prior to your scan to allow time to complete the Consent form and process any remaining payments. For customers arriving late we will try to complete the appointment, however, we may need to reduce your appointment length to accommodate other clients. We are unable to offer a discount in price for appointments shortened due to the late arrival of a customer. Depending on availability customers can move their appointment time if arriving late, however, we are unable to refund the deposit on these occasions. An additional £30 will be charged to make an additional appointment slot due to late arrival.    We use reasonable efforts to ensure that your appointment runs on time but on rare occasions, there can be some wait time because of list.

Early Viability Scans:

For customers who are less than 6 weeks pregnant at the time of their scan, we will endeavor to provide as much information as possible. In some cases, we might need to do another scan in two weeks from the first scan, to confirm heartbeat. This is not a rescan and you will be required to pay for this scan. Scan time 6 minutes. 

Ultrasound scan is the safest modality and according to NICE guidelines, Transvaginal Scan is the Gold standard in investigation of early pregnancies. Please note that Transvaginal scan cannot cause miscarriage/bleeding.

All charges will be non-refundable irrespective of scan/re-scan results. Baby2Mom 4D or its practitioners cannot be held responsible for the images/videos in any way whatsoever.

Gender scans:

If we are unable to tell you the gender of your baby during your Gender scan, we will offer a free second appointment.  We cannot guarantee the accuracy of the gender identification. We undertake to do our best to identify the sex of your baby. We accept no liability for any incorrect indication of your baby’s gender. Scan time 6 minutes.

All charges will be non-refundable irrespective of scan/re-scan results. Baby2Mom 4D or its practitioners cannot be held responsible for the images/videos in any way whatsoever.

We only do Gender Scan from 16 weeks, no free rescan will be offered if you are under 16 weeks.

4D Scans/Bonding packages:

There are certain factors affecting the quality of the images/video such as fetal position, gestational age, mothers bmi, scar tissue and amniotic fluid, which are constantly changing from day to day and are beyond the control of our Sonographers. If we are unable to fulfill the primary purpose of the appointment during your scan, we can offer a free rescan appointment which will be shorter than the first appointment (15 minutes). The picture quality in the rescan will also  depend on all the factors mentioned above. In any case, we are unable to offer a refund or any further free appointments.

Baby2Mom 4D or its practitioners cannot be held responsible for the images/videos in any way whatsoever.  Scan time 15 minutes. 


The IONA® test has an overall accuracy of 99.8% and a less than 0.5% failure rate for Down’s syndrome, Edwards’ syndrome and Patau’s syndrome. We aim to provide the result in 3-5 working days but occasionally it can take up to 7-8 working days to provide the results. Scan time 6 minutes. 

Photography/Video footage:

We kindly ask all customers to refrain from using their mobile phones during the scan. Photography or videoing in the scan room is not permitted. If you have a special requirement, such as skyping family during your scan, we can accommodate this but, it needs to be arranged prior to your appointment.

We may on occasions use some of the images obtained during scans for marketing purposes. If you do not give permission for your images to be used for marketing purposes please specify this on the Consent Form prior to your appointment.

It is our policy to follow nationally recognised guidance from BMUS to comply with the code of practice of ALARA (which stands for “As Low AS Reasonably Achievable”)

This means that we will not scan for any longer than is needed to achieve the outcome which satisfies the purpose of the scan. This is for the wellbeing of the mother and the baby. You might therefore find that the sonographer spends only 20 minutes of a 30 minute appointment actually performing the scan. 

How to contact us

While we try very hard to make sure every client has the best experience possible, there may be occasions where clients are not satisfied with the service we have provided. We welcome all constructive feedback, be it positive or negative.

We have a complaints policy that we are more than happy to share with you.

In the first instance if you would like to provide us with feedback, please email our practice manager, [email protected]

We will be more than happy to discuss the issue with you, or provide you with the full complaints policy.

Get in touch
Where to find us
13 Ladygate Centre, High Street, Wickford, Essex SS12 9AJ
Based on 42 reviews
Laura Ahmed
Laura Ahmed
Love the knowledge and how in details I was explained, I will be using this service through my pregnancy journey.
Jessica Dixon
Jessica Dixon
I have attended the Baby2Mom scanning clinic three times so far in my pregnancy for a range of different scans and the service provided is exceptional. Everyone is so friendly and helpful. The scans are detailed and thorough, they talk you through everything they’re doing and answer any questions. Thank you so much for making the experience so enjoyable!
Elif Cepe
Elif Cepe
Bebegin genel durumu hakkinda Bir korku telasla gidip ve sakinlesmek :) guler yuzlu sicak karsilanmak bebegin ve kendin icin guvende oldugunu his etmek herseyiyle muhtesem clinic bebegimin ilk kalp atisini duymam saglikli oldugunu ve ardindan cinsiyetini ögrenmem :)
Alex Di Palma
Alex Di Palma
Very welcoming. Lovely experience. Highly recommend getting a 4D scan if you are thinking of it 👍🏼
erhan cepe
erhan cepe
We have visited twice, it has been outstanding both times . We was welcomed warmly by the sonographer on both occasions , she was professional, polite and knowledgeable. During the scan she was informative and explained everything clearly. We kindly received great pictures. We will definitely visit again . Highly recommended!
Chelsea Bush
Chelsea Bush
I feel so content and happy when I come here. No question is too big or small. A really lovely service from really lovely people. My husband and I really look forward to coming in to see our baby! So friendly and comforting. Just an all round beautiful experience. Thank you so much xx
Amazing 😍
Denis Dashamir
Denis Dashamir
Loved the experience in 4d always willing to help and make the best of your scan for you x
Emma Haughton
Emma Haughton
We booked for an early reassurance scan and received an excellent service. It was very informative and baby was measuring a few days behind so have been booked in for a rescan in a week with not extra fee. Ladies were so friendly and helpful and kept me calm and relaxed as I was very anxious! Will be using them through my pregnancy highly recommend.
rose mary
rose mary
I came all the way from Luton just because I feel so comfortable at this clinic.The staff is so caring and friendly and made me feel home.I recommend this clinic to everyone🥰 And Thankyou so much for your kind gift


    13 Ladygate Centre, High Street, Wickford, Essex SS12 9AJ

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